// System status

Real-time platform status.

The list below shows each Tarello component and the region it runs in. Click an item to see notifications, incidents and availability history for the last 30 days.

Degraded

Component Location Server Status Notifications

API Gateway platform

BR edge-br-01 Operational —

30-day uptime 99,99%

Average latency 32 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

Console platform

BR web-br-01 Operational —

30-day uptime 99,98%

Average latency 112 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

Auth core

BR srv-br-01 Operational —

30-day uptime 99,99%

Average latency 87 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

Auth core

US srv-us-01 Operational —

30-day uptime 99,98%

Average latency 132 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

Auth core

DE srv-de-01 Operational —

30-day uptime 99,97%

Average latency 156 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

REST API builder

BR srv-br-01 Operational —

30-day uptime 99,99%

Average latency 74 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

REST API builder

US srv-us-01 Operational —

30-day uptime 99,98%

Average latency 118 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

REST API builder

CL srv-cl-01 Operational —

30-day uptime 99,96%

Average latency 104 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

External APIs builder

BR srv-br-02 Degraded 1

30-day uptime 99,78%

Average latency 412 ms

Last incident 16/05/2026

Availability over the last 30 days

Incidents

2026-05-16 Elevated latency on calls to external payment provider

Notifications

Calls to some external providers are slower. Triggers and REST API unaffected.

Triggers automation

BR srv-br-02 Operational —

30-day uptime 99,97%

Average latency 142 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

Triggers automation

US srv-us-02 Operational —

30-day uptime 99,99%

Average latency 168 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

Storage infra

BR srv-br-01 Operational —

30-day uptime 100,00%

Average latency 21 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

Storage infra

US srv-us-01 Operational —

30-day uptime 100,00%

Average latency 28 ms

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

No active notifications.

Backups infra

BR srv-br-01 Operational 1

30-day uptime 99,95%

Average latency —

Last incident —

Availability over the last 30 days

Incidents

No incidents in the last 30 days.

Notifications

Scheduled maintenance on May 20 at 03:00 BRT, with no impact on restores.